Qwest upgrades Enterprise VoIP service

Carriers are not standing still as the Comcasts of the world push into their enterprise space, with Qwest the latest telco to upgrade its enterprise VoIP offering. The upgrade to its OneFlex product includes significant improvements to bandwidth management to enable more data and voice calls into existing bandwidth. Qwest is also introducing sub-office portals to enable businesses to delegate the management of the phone system among work groups, rather than having a central person having to manage the whole service. Coupled with the sub-portal is an escape to operator service which allows callers to dial "0" for assistance.

The enhancements however still look rudimentary against the feature sets now being rolled out by specialist operators such as Fonality and the big vendor offerings. Siemens Communications last week released its fully integrated unified communications server platform in the biggest UC announcement of the year. It has certainly set a high bar for all other players. The software-based platform known as OpenScape integrates voice, video and data and is being offered as both an installed and hosted service.

For more:
- Qwest makes VoIP upgrade Release
- Siemens challenge Microsoft OCS Podcast

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