SPOTLIGHT: ViaTalk chief joins subscriber forum

Brendan Brader, the Ferrari-driving CEO of Clifton Park, NY, VoIP provider ViaTalk, logged onto a DSLReports forum discussion to answer questions about his company's service in the wake of SunRocket's closure. Hold and wait times on support calls and service tickets were a particular concern. Brader admitted call holds were reaching an hour-and-a-half during peak times, and service tickets took two days, but the company had "more than doubled" the staff. He said sales calls had increased between 150 to 3,000 percent of regular volume, depending on the day. For the most part, he pledged relatively swift action. Thread