VoIP core gear has great features, needs integration

"Hard-to-use" and "easy-to-use" are relative terms. Nemertes Research has a study that suggests that although VoIP equipment vendors are doing a great job building features, they're doing a less-good job at building the interfaces that let network designers and operators get at and manage those features. VoIP, at the network level, is complicated and as it gets more popular it's inevitable that it will come up against more and more engineers who are less than totally astute. This means customer satisfaction scores will naturally decline until the equipment becomes if not idiot-proof, perhaps idiot-resistant. If that doesn't happen, expect the SMB market to head pell-mell for hosted services, where the level of required technical skill is minimal.

For more information about the Nemertes Research study:
- read this article from IT Business Edge

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