Contact center solutions and technology
Contact Centers have emerged as hubs of innovation and new business for Enterprises exploiting the flexibility and power of the new IP communication platforms.
Here we bring together all the latest developments, products, and solutions relating to contact centers, your place to stay up to date with the fast changing world of contact center technology.
This special section is brought to you by Empirix. Click here to download the "Top Ten Reasons for Contact Center Testing and Monitoring" whitepaper.
NewsCONTACT CENTER CORNER: Dickinson Financial Adds Intervoice
Dickinson Financial Corporation (DFC) has selected
Intervoice's IP Contact Center (IPCC) solution to extend current their current
IVR transactions to live agents; DFC has been an existing Intervoice Read more...
CONTACT CENTER CORNER: SER & VPI Partner Up For Call Recording and Workforce Optimization
SER has signed an OEM agreement with VPI (Voice Print
International) to put call recording, quality management, and agent coaching capabilities
as a part of the SER contact management solution Read more...
CONTACT CENTER CORNER: Aspect Software Gets High Marks
Aspect Software's Unified IP solution received high ratings
in a recent survey conducted by DMG Consulting. In the 2008 Hosted Contact Center Infrastructure report,
customers gave Aspect Unified IP Read more...
Fonality Logs 15 Quarters of Growth
Fonality has announced that the first quarter of 2008 market
its fifteenth consecutive quarter of "high growth" and the company has doubled
in size each year since its founding in 2004. Fonality's Read more...
CONTACT CENTER CORNER: UC KillerApp = Contact Center?
A number of people have circled contact centers as the
"killer app" for unified communications (UC) with Information Week taking the latest look at how UC seems to be the
perfect fit for the call Read more...
CONTACT CENTER CORNER: Towerstream’s VoIP Conversion
Broadband wireless carrier Towerstream has converted over its 130-agent call center from a legacy PBX to VoIP. Towerstream's call center supports inbound and Read more...
CONTACT CENTER CORNER: Europe’s Customer Service Near-SweepSix of the world's eight top global innovators in customer service and call centers reside in Europe, according to Genesys Telecommunications Laboratories. The company recently announced the Read more...CONTACT CENTER CORNER: Doing More With Less: Just Add SoftwareWith budgets tightening and customer expectations rising, the push from on high is for the best bang for the buck out of the call center, says Customer Inter@ction Solutions. Executives selling Read more...CONTACT CENTER CORNER: USCB Embraces Five9 Call Center SolutionUSCB, a medical and financial receivables company, has implemented the Five9 Virtual Call Center to provide patient credit services for hospitals throughout Read more...BT and Siemens Team For One-Stop Converged Communications Solution
BT and Siemens Enterprise Communications have teamed
up to offer a converged communication solution for large Read more...
| Press ReleasesSiemens Announces New OpenScape® Contact Center Solution for the OpenScape Unified Communications Server BOCA RATON, Fla., April 21 /PRNewswire-FirstCall/ -- Siemens Communications, Inc. today Read more... NICE Solution on Cisco Application eXtension Platform Revolutionizes Enterprise Branch VoIP Recording Ra’anana, Israel, April 10, 2008 - NICE Systems Ltd. (NASDAQ: NICE) , a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive Read more... NICE Selected by Go Daddy Group for its Adaptive Interaction Analytics Solution in a VoIP Environment Web services leader chooses NICE to support growing contact center operation Ra’anana, Israel, February 19, 2007 - NICE Systems (NASDAQ: NICE), a leading global provider of advanced solutions that Read more... Sony adds colour to its headset range Feb 13, 2008 Sony Europe’s IT Peripherals division today announces the launch of five new headsets to its headset range, featuring stylish colour variations of black/silver and black/metallic Read more... 8x8, Inc. Offers Free International Mobile Calling With New Packet8 MobileTalk Trial Program LAS VEGAS, Jan. 7 /PRNewswire-FirstCall/ -- 2008 International Consumer Electronics Show -- 8x8, Inc. (NASDAQ: EGHT), provider of Packet8 (Read more... |