contact center corner news from FierceVoIP
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Outlaw: News from SpeechTEK 2008
By Joe Outlaw Historically, SpeechTEK has been a developer's conference, and I found that to be pretty much true at SpeechTEK 2008 in New York City. There was, perhaps, less talk about new Read more...
CONTACT CENTER CORNER: Pro-active Customer Contact - Much More Than Tele-Marketing
By Joe Outlaw Traditionally, pro-active customer contact has meant tele-marketing, tele-sales and outbound calling for debt collection. These activities are still a large part of most business' uses Read more...
CONTACT CENTER CORNER: Pro-active Customer Contact, Part 1: Why The Time Is Right
By Joe Outlaw Given my focus on the leading edges of customer contact you might wonder why I would be writing a series of articles about pro-active customer contact. Haven't outbound calling, auto Read more...
CONTACT CENTER CORNER: RADVISION Adds Video to Cisco Contact Center
RADVISION is providing integrated voice communications for Cisco's Unified Customer Voice Portal (CVP). With the new solution, RADVISION's SCORPIA Integrated Video Platform (IVP) and iCONTACT content Read more...
CONTACT CENTER CORNER: CallCopy Records Credit Unions
CallCopy has announced it has added two new credit unions to
its growing base of financial customers. Evangelical Christian Credit Union (ECCU), based in Brea, Calif. and PrimeWay
Federal Credit Read more...
CONTACT CENTER CORNER: Dickinson Financial Adds Intervoice
Dickinson Financial Corporation (DFC) has selected
Intervoice's IP Contact Center (IPCC) solution to extend current their current
IVR transactions to live agents; DFC has been an existing Intervoice Read more...
CONTACT CENTER CORNER: Vonage Deploys Five9 Virtual Call Center
Vonage has deployed Five9's Virtual Call Center in several
divisions to manage its marketing campaigns. Vonage needed a Read more...