Quality Management news from FierceVoIP
News
CONTACT CENTER CORNER: CallCopy Records Credit Unions
CallCopy has announced it has added two new credit unions to
its growing base of financial customers. Evangelical Christian Credit Union (ECCU), based in Brea, Calif. and PrimeWay
Federal Credit Read more...
CONTACT CENTER CORNER: SER & VPI Partner Up For Call Recording and Workforce Optimization
SER has signed an OEM agreement with VPI (Voice Print
International) to put call recording, quality management, and agent coaching capabilities
as a part of the SER contact management solution Read more...